Understanding Cookies: What You Need to Know
At Ticketek Entertainment Group (TEG), we employ cookies and similar tracking technologies to enhance your experience on our websites. This document will clarify what cookies are, how we utilize them, and how you can manage your own cookie preferences effectively.
If you have any inquiries regarding this matter, please feel free to reach out to our Privacy Officer using the contact information provided below:
* Inquiry Form: (https://www.teg.com.au/contact-teg/)
* Mailing Address: GPO Box 1610, Sydney NSW 2001
* Email: privacy@teg.com.au
What Exactly Are Cookies?
Cookies are small text files downloaded onto your computer or mobile device when you visit a website. As you navigate through the site, these cookies collect and store specific information about your interactions with it.
The primary function of cookies is to allow the website to recognize your device whenever you return, thereby providing you with a more tailored experience. By remembering your preferences and certain settings, cookies help create a more seamless browsing experience. Furthermore, some cookies are crucial for the fundamental operations of the site.
Types of Cookies Utilized by TEG
Below are the main categories of cookies that we use at TEG. If you wish to disable these cookies, please refer to the section titled "How to Block or Delete Cookies?"
Session Cookies:
These cookies allow websites to track your activity as you move from page to page. They serve various purposes, such as remembering items added to your shopping cart. It's worth noting that session cookies are typically deleted once you close your web browser.Persistent Cookies:
Unlike session cookies, persistent cookies remain on your device between browsing sessions for a specified duration. They help the site remember user information or preferences over multiple visits, or even across different sites. Additionally, they facilitate targeted advertising based on your interests.Essential Website Cookies:
These cookies are vital for enabling services available on our websites and accessing certain features, such as secure areas. They play a significant role in maintaining your security and privacy, protecting against potential risks and fraudulent activities. If these cookies are blocked, you may find it challenging to access our websites altogether.Performance and Functionality Cookies:
While not strictly necessary, these cookies enhance the overall performance and functionality of our websites. Certain features like video playback and personalized product recommendations may not work properly without them.Analytics and Customization Cookies:
These cookies gather information, either in aggregate form to help us analyze how our websites are being utilized or to evaluate the effectiveness of our marketing campaigns. They also aid in personalizing your experience on our sites.Advertising Cookies:
These cookies are designed to make advertising more relevant to you. They perform functions such as preventing the same ad from repeatedly appearing and ensuring that advertisements are displayed correctly for advertisers. In some cases, they also select ads based on your interests.Social Networking Cookies:
These cookies allow you to share interesting pages and content from our websites on third-party social media platforms. They may also serve advertising purposes.
How Does TEG Utilize Cookies?
TEG employs a blend of the aforementioned cookies depending on your activity on our sites. You maintain control over cookie usage on your device by adjusting your browser settings.
In general, we leverage cookies and similar technologies for three primary purposes:
Enhancing Website Functionality
When you browse our websites, session cookies assist in your navigation by allowing you to transition between pages without needing to log in repeatedly. They significantly enhance your browsing experience and are removed once you close your browser.Remembering Your Preferences
We utilize persistent cookies to retain your settings, making your next visit smoother and more efficient. These cookies remain on your device even after your browsing session ends. We also permit trusted partners to set persistent cookies to display targeted ads and evaluate the performance of our website and advertising initiatives.Analytics and Advertising Measurement
We use tracking tools such as pixels, beacons, and tags to analyze how you interact with our site. This information helps us to:Determine which promotions to present and their timing
Display more relevant advertisements (both on our site and across social media)
Assess the effectiveness of our ads and promotional efforts
Occasionally, we collaborate with companies such as Google, Adobe, Microsoft, and various social media platforms. These companies may gather information directly, and their respective privacy policies outline how they use that data and options for opting out.
How Can You Block or Delete Cookies?
You have the option to block or delete cookies at any time based on your preferences.
However, it's essential to understand that if you choose to delete or block certain cookies, some of our website's features—like exclusive offers—may not function properly. Your experience on the TEG website may be limited, and specific sections may become inaccessible, particularly where cookies are essential for security and fraud prevention.
To adjust your cookie settings, please follow the instructions for your browser below:
Google Chrome:
Open your Chrome browser, go to "Customize and Control Google Chrome," then select "Settings." Navigate to the "Advanced" section under "Privacy and Security," and choose "Content Settings" followed by "Cookies" to adjust your preferences. For detailed instructions, visit this guide.Safari:
Access Settings, then choose Safari, followed by Preferences, and finally Privacy to modify your settings. More information, including guidance for mobile devices, can be found here.Internet Explorer and Edge:
Launch the browser, select Tools, then Internet Options, followed by Privacy and Advanced, where you can manage your settings. For further assistance, visit Microsoft Support.Mozilla Firefox:
Open Firefox, click on Tools, select Options, then Privacy and Cookies to adjust your settings. For additional help, refer to Mozilla support.
Last updated: January 2026
